Research Report 02

How broad competency categories collapse distinct leadership moments.

Key finding

The source material says four to six moments can be collapsed into one category, and notes 112 SHL components with none for feedback.

Figure 1 · Report 02 draft

4–6

each broad category reviewed in Report 02 · Source

Figure 2 · Report 02 draft

0 of 112

all 112 SHL components reviewed in Report 02 · Source

Giving open & honest feedbackPrivate to you

You0:02“Have you got a few minutes? I want to talk about Tuesday's client call.”

You named a specific occasion, not a pattern

You0:08“When the client asked about the delay, you said it wasn't our problem.”

You described what was done, not what the person is

You0:19“The client emailed afterwards asking for a new account lead.”

You said what the effect was, and on whom

For you

Practise, Measurement, Feedback, Confidence. It's in your grasp.

For your organisation

Psychological safety leads to better outcomes