A research programme built around real leadership difficulties: which conversations recur, what people actually say, and which observable behaviours change the outcome.
A Moment is a conversation you need a specific skill for. Here's how we arrived at these twenty.
How often a Moment comes up isn't the same as how much it matters. Some rare ones do real damage when they go wrong, so we treat frequency and importance separately.
Permanent, dated and versioned so every finding can be traced to its source.
Giving open & honest feedback appears most often in the current draft prevalence table: 32.6% of 11,359 cases.
The source material says four to six moments can be collapsed into one category, and notes 112 SHL components with none for feedback.
206 of 298 markers (69%) were confirmed against real data. Confirmation rates followed the predicted gradient: 89% for counterpart-said markers, 81% for observable facts and 50% for judgement calls.
Which conversations come up most often for leaders? Follow the prevalence and primary-share findings as the archive grows.
Practise, Measurement, Feedback, Confidence. It's in your grasp.
Psychological safety leads to better outcomes
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